Refund Policy

Bicep Heart Trend sells videos one at a time or in one-time packs. There are no subscriptions, and videos in your balance never expire. This page explains when you get a video or money back.

Failed renders are free

If a video fails, you aren't charged: it goes back to your balance automatically. No ticket is needed. This covers errors, timeouts, safety-filter refusals and finished videos held back by our checks.

A video that renders successfully but that you don't like doesn't count as a failed render. If something looks clearly broken (for example, someone other than the person in your photo appears), email us the video within 7 days and we'll make it right.

Video packs

• Fully unused purchase: refundable in full within 7 days of purchase.
• Partly used pack: the unused videos are refundable within 7 days of purchase, at that pack's per-video price. For example, if you bought 3 videos for $24.99 and made 1, you can get back 2 × ($24.99 ÷ 3) = $16.66.
• After 7 days, and for videos already made, purchases are final.

Billing errors and duplicate charges can be reported within 30 days and are always refunded in full.

How to request a refund

Email support@bicephearttrend.com. Include the email address of your account, your order number (from Settings → Payments) and the reason. We usually reply within 2 business days.

Approved refunds go back to your original payment method. Depending on your bank, they take about 5–10 business days to show up. Refunded videos are removed from your balance.

Payments

Payments are processed by Stripe. We never see or store your full card number.

Chargebacks

Please contact us before filing a dispute with your bank: most issues are solved within a few business days. Disputing a charge for videos you have already made may lead to your account being suspended.

Questions

Anything unclear? Write to support@bicephearttrend.com. See also our Terms of Service and Privacy Policy.